The issue has now been resolved. We will be reviewing the incident and ensuring that we can make any changes to improve the platform reliability in the future. The issue was related to a failure in our primary database. Queries used to retrieve information about rewards became unexpectedly slow after a routine database change. We have narrowed down the problem to a specific database table. This had a knock on effect of causing the platform to become slow or unavailable. We will be investigating with Amazon Web Services to understand what might have caused this problem and to understand how to prevent this error occurring again. During the period, users will have experienced that the Mention Me platform was either unavailable or slow to respond. Data sent to Mention Me (e.g. as part of an integration), or sent from Mention Me (e.g. as part of a webhook or an email to a customer) has now been processed. No data we received has been lost, however, some data may never have made it to Mention Me. We aim to provide a high level of service, and we apologise for any inconvenience this may have caused you, your colleagues or your clients.

We’ve have deployed a fix which we believe will resolve the issue. We’re actively monitoring this fix to assess its effectiveness. We'll provide another update by 17.00

We’ve identified the issue and we are working on deploying a solution. We'll provide another update by 16.30 BST

We’ve identified the issue and we are working on deploying a solution. We'll provide another update by 16.30 BST