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Issues with reporting due to Google Cloud failure
Resolved·Partial outage

Google have confirmed their systems are back in operation. They expect all recovery to complete within the hour. Our systems are catching up with any delayed reporting, which will be complete within the next hour. We are marking this issue as resolved. Further updates from Google will continue to be posted on their incident page.

Thu, Jun 12, 2025, 05:16 PM
(1 year ago)
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Affected components
Jun 12, 2025, 04:03 PM
05:16 PM
Client Portal
Updates

Resolved

Google have confirmed their systems are back in operation. They expect all recovery to complete within the hour. Our systems are catching up with any delayed reporting, which will be complete within the next hour. We are marking this issue as resolved. Further updates from Google will continue to be posted on their incident page.

Thu, Jun 12, 2025, 05:16 PM

Investigating

We’re aware that the client portal is currently experience issues with reporting. The issue was first identified at 19:00 BST (18:00 UTC) and is a result of a failure with Google Cloud Platform. Google are actively fixing the issue and have publicised details of their fix at https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW No data will be lost, but some reports and dashboards may be unavailable until the issue is resolved. We will provide an update when systems return.

Thu, Jun 12, 2025, 02:03 PM(3 hours earlier)