Intermittent platform failures
Resolved
Degraded performance

The issue has now been resolved. We will be reviewing the incident and ensuring that we can make any changes to improve the platform reliability in the future.

The issue was related to an significant increase in traffic which overwhelmed our database temporarily. We were able to move to a new database quickly, which restored platform functionality.

Thu, Nov 21, 2024, 05:16 PM
1 month ago
Affected components
Client Portal
Consumer Journey
Integrations
SFTP
Merchant API
Updates

Resolved

The issue has now been resolved. We will be reviewing the incident and ensuring that we can make any changes to improve the platform reliability in the future.

The issue was related to an significant increase in traffic which overwhelmed our database temporarily. We were able to move to a new database quickly, which restored platform functionality.

Thu, Nov 21, 2024, 05:16 PM
41m earlier...

Monitoring

We have made some changes and things appear to be back to normal, although we continue to monitor. We may provide a further update by 17.00 GMT on 21 November 2024.

Thu, Nov 21, 2024, 04:34 PM
14m earlier...

Investigating

We are aware of reports of intermittent services failures in the Mention Me platform and are investigating. We will provide an update by 17:00 GMT on 21 November 2024.

Thu, Nov 21, 2024, 04:20 PM