The issue has now been resolved. We will be reviewing the incident and ensuring that we can make any changes to improve the platform reliability in the future.
The issue was related to an significant increase in traffic which overwhelmed our database temporarily. We were able to move to a new database quickly, which restored platform functionality.
Resolved
The issue has now been resolved. We will be reviewing the incident and ensuring that we can make any changes to improve the platform reliability in the future.
The issue was related to an significant increase in traffic which overwhelmed our database temporarily. We were able to move to a new database quickly, which restored platform functionality.
Monitoring
We have made some changes and things appear to be back to normal, although we continue to monitor. We may provide a further update by 17.00 GMT on 21 November 2024.
Investigating
We are aware of reports of intermittent services failures in the Mention Me platform and are investigating. We will provide an update by 17:00 GMT on 21 November 2024.