The issue has now been resolved.
The issue was related to a change to our primary database which caused the platform to be unable to serve requests. Both client and consumer journeys were affected.
A small proportion of customer data from client integrations may have not been received for a period of ~2-3 minutes, and some customers may have seen an error page.
We will be reviewing the incident and ensuring that we can make any changes to improve the platform reliability in the future.
Resolved
The issue has now been resolved.
The issue was related to a change to our primary database which caused the platform to be unable to serve requests. Both client and consumer journeys were affected.
A small proportion of customer data from client integrations may have not been received for a period of ~2-3 minutes, and some customers may have seen an error page.
We will be reviewing the incident and ensuring that we can make any changes to improve the platform reliability in the future.
Monitoring
We’ve have deployed a fix which we believe will resolve the issue. We’re actively monitoring this fix to assess its effectiveness. We'll provide another update by 10.30 11 November 2024
Investigating
We’ve become aware that our platform has been unavailable since approximately 09.45 GMT 11 November 2024 We’re investigating this issue and will provide an update by 10.30 GMT 11 November 2024