Consumer Journey is Unavailable

Resolved·Partial outage

The issues identified with the Consumer Journey have now been resolved. All systems are operating normally. There may remain a slight delay in the processing of data, but this will clear shortly.

Thu, Oct 5, 2023, 11:09 AM

(3 years ago)

Affected components

Oct 5, 2023, 10:54 AM

11:09 AM

Consumer Journey

Updates

Resolved

The issues identified with the Consumer Journey have now been resolved. All systems are operating normally. There may remain a slight delay in the processing of data, but this will clear shortly.

Thu, Oct 5, 2023, 11:09 AM

Monitoring

We've deployed a fix to the platform which should have resolved the issue - we will continue to monitor this to make sure everything is ok.

We're now starting the processing of data in the background which was paused when the issue first started.

We'll provide a further update by 16:30 BST.

Thu, Oct 5, 2023, 11:00 AM

Investigating

We are continuing to investigate this issue.

Thu, Oct 5, 2023, 10:57 AM

Investigating

We are continuing to investigate this issue.

Thu, Oct 5, 2023, 10:54 AM

Investigating

We’re aware that the consumer journey is currently experience issues.

The issue was first identified at 15:43 BST.

We’re investigating this issue and will provide an update by 16:13 BST.

Thu, Oct 5, 2023, 10:54 AM